Terms and Conditions

Terms and Conditions for Lolli-Pop Shop

Effective Date: 10-1-2024

Welcome to Lolli-Pop Shop! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services or making a purchase. If you do not agree to these terms, you may not use our website or services.

1. General Information Lolli-Pop Shop provides custom-made products, including DTF prints and other handmade items. These terms apply to all users of the website, including visitors, customers, and others who access the site.

2. Orders and Payment

  • Order Acceptance: By placing an order with Lolli-Pop Shop, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.
  • Payment: Payment must be made in full at the time of placing the order. We accept payments via [insert payment methods].
  • Pricing: All prices are listed in [currency] and are subject to change without notice. Prices do not include taxes, shipping, or handling unless otherwise stated.
  • Order Cancellations: Once an order has been placed, it cannot be canceled if production has already begun. If you need to make changes to your order, please contact us immediately.

3. Shipping and Delivery

  • Shipping: We ship products to [list applicable locations]. Shipping costs are calculated at checkout based on your location and order size.
  • Delivery Time: Estimated delivery times will be provided at checkout. Please note that delivery times may vary depending on your location and other factors outside our control.
  • Lost or Damaged Goods: Lolli-Pop Shop is not responsible for items lost or damaged during shipping. If your order arrives damaged, please contact us within [insert number of days] days of receiving your order, and we will assist you in filing a claim with the shipping carrier.

4. Returns and Refunds

  • Custom Orders: Due to the personalized nature of our products, all custom orders are final and non-refundable unless there is a defect in workmanship or an error on our part.
  • Non-Custom Products: For non-custom products, we offer a [insert number of days] day return policy. Items must be returned in their original condition and packaging. The customer is responsible for return shipping costs.
  • Refunds: If approved, refunds will be processed using the original payment method.

5. Intellectual Property All content on the Lolli-Pop Shop website, including but not limited to images, designs, logos, and text, is the intellectual property of Lolli-Pop Shop or its licensors. You may not use, reproduce, or distribute any content from our website without prior written permission.

6. User Conduct By using our website, you agree to:

  • Not use the website for any unlawful purpose or to solicit others to perform unlawful acts.
  • Not violate any international, federal, or state regulations, rules, or laws.
  • Not infringe upon the intellectual property rights of others.
  • Not submit false or misleading information.

7. Limitation of Liability Lolli-Pop Shop is not liable for any direct, indirect, incidental, or consequential damages that arise from the use of our website or products. This includes but is not limited to lost profits, loss of data, or other damages.

8. Indemnification You agree to indemnify, defend, and hold harmless Lolli-Pop Shop and its affiliates, officers, employees, and agents from any claims or demands arising out of your use of our website or products, or your violation of these terms and conditions.

9. Governing Law These terms and conditions are governed by and construed in accordance with the laws. Any disputes arising under these terms shall be resolved in the courts.

10. Changes to These Terms Lolli-Pop Shop reserves the right to update or modify these terms and conditions at any time. Any changes will be posted on this page with the new effective date. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

11. Contact Information If you have any questions about these terms and conditions, please contact us.

By using our website and services, you acknowledge that you have read and agree to these terms and conditions.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on our website or on the carrier's website.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to initiate a return. Returns must be in their original packaging and in new, unused condition. Refunds will be issued once we receive the returned product.

How do I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel your order and issue a refund. If your order has already shipped, we may not be able to cancel your order, but we will do our best to accommodate your request.

Can I order in bulk for my business or event?

Yes, we offer bulk ordering options for businesses and events. Please contact us with your order details, and we will provide you with a quote and any available discounts.

How can I contact customer support?

For assistance or inquiries, please visit our Contact page and fill out a request to email us. Our team will respond as soon as possible to assist you. Additionally, you can refer to our FAQ section for quick answers to common questions.

What is your shipping policy?

We offer shipping within the US and international shipping to select countries. We understand that shipping can be a concern when making a purchase, so we have provided a detailed shipping policy on our website to ensure that you have all the information you need. To view our shipping policy, please visit our Shipping page.